Lab Solutions


Total Lab Care (TLC) is a specialized solutions consultant for the Physician Office Laboratories (POLs) and has years of proven experience as medical technologists, educators and administrators covering all aspects of the POL. With Lab-Ask, TLC designed the first online community connecting lab professionals working in POLs.

TLC enables best laboratory practices and demonstrates the value of onsite testing to improve clinical outcomes, enhance patient experience and increase profitability with innovative solutions that give peace of mind to physicians and laboratory personnel operating closer to the patient.

TLC provides a full array of laboratory solutions including but not limited to regulatory, billing & reimbursement, profitability and operations. Learn more about our solutions by clicking on the categories below:

For more information about TLC, visit >


Meet Our Experts


Our Community

Todd A. Proud, MT (ASCP), Director, Total Lab Care,

Todd has been involved in the field of medical technology for over 35 years. He has spent over 15 years of his career solely focused on the management of physician office laboratories. Todd’s extensive and diverse background includes positions as: medical technologist, laboratory manager, inventor of blood collection devices for a private manufacturing company and hospital vice-president of ancillary services.



Susan Cramer CLT(HHS) MLT (ASCP) Technical Consultant Manager,

Susan has been involved in the field of medical technology for over 35 years with over 17 years focused on the operation and management of physician office laboratories. Susan has had extensive experience in setting up new physician office laboratories as well as improving operational work flows, optimizing laboratory expenditures and reimbursement, providing on-going quality assessments and compliance guidance but also information technology and systems connectivity.


What Customers Say About Us 

Male-Avatar-125x125“TLC has been an integral part of our laboratory for many years. Their regulatory expertise and assistance with optimizing expenditures and reimbursement has been invaluable to this institution. With TLC’s help we have been able to provide quality lab results while operating a laboratory that is compliant, efficient and successful.”


Jeffry Michael Duke, CPA
Executive Director
Medical & Surgical Clinic of Irving, P.A.


Our Community

“As a small physicians group, we have found TLC’s services to be a life saver. TLC has assisted us in keeping up with the most up to date regulatory changes. Their policy and procedure manuals are inclusive and reflect the most up to date regulatory guidelines. With TLC’s help we have received several COLA Lab Excellence awards for exemplary performance and full compliance in our laboratory testing.”


Practice Administrator
Family Physicians, Inc.


Our Community“TLC’s knowledge, assistance and regulatory guidance were an important part of our laboratories recent restructuring. The ongoing regulatory guidance provided by TLC has allowed us to not only be successful but to achieve recognition for our current laboratory operations during our most recent CLIA inspection. TLC has also helped our laboratory staff to transition into a culture that is based upon quality and growth.”


Diane Cloinger, COO/CCO
Ethicus,Grapevine, TX