Technical Bulletin for Patient Direct Access to Lab Results

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Is it acceptable to direct a patient to the EHR patient portal when a patient calls our lab for their lab results?
201RU Updated - TB Direct Patient Access to Lab Results Rev - 1.pdf
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Joined: Tue Dec 16, 2014 9:14 am

Hi, If your EHR system is set up to view laboratory test results through your patient portal than this should be an acceptable procedure as the requirement for patient identification will be validated utilizing the patient's personal sign on and password. You will want to check with your IT department to make sure that laboratory data is available for viewing. However, you will still need to address those patients who may not have internet access. You will need to create a procedure that addresses the identification and processing of these patients including how these reports will be sent. i.e. mail, facsimile.
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Joined: Mon Nov 10, 2014 1:07 pm

Just an additional note (opinion) to consider.

Even though HIPAA has been satisfied by access restrictions to the patient portal, you might want to consider what lab results your patients can access. For now we limit ours to the more common and routine monitoring tests, and plan to add additional tests as we review their use and determine that they're OK to view via this medium.

We don't publish certain tests to our patient portal that are associated with serious or potentially controversial medical conditions, such as pathology/genetic testing or STD testing. We feel it's in the patients' better interest if they hear those results from one of our care team members.
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Location: Springdale, AR

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